Important Information

Start A Return

We want you to completely love your cherrichella shoes. If you are not completely happy, then follow these 5 easy steps and we will process your refund within 7 days of receiving your shoes.

Step 1. Review our returns policy here. Make sure that your order qualifies for a return.

  • Must be purchased from cherrichella.com.au
  • Must be returned within 10 days of receipt of your
  • Shoes must be unworn and undamaged
  • Must be returned with all original packaging

Step 2. Email us at hello@cherrichella.com.au with the following details:

  • Order Number
  • Item Name
  • Full name

(You will receive a confirmation email that we have received your request.) 

Step 3. Place your return into a safe and secure parcel to protect them in transit.

Step 4. We suggest to use Australia Post or a courier of your choice. Simply address the package to:

Returns Address:

Cherrichella Online Returns

Suite 2, 5 Liley Street,

Newport, VIC 3015

Step 5. Once we receive your return our team will review and process this within 2 business days. Please note that refunds can take up to 7 business days to appear in your account.