We want you to completely love your cherrichella shoes. If you are not completely happy, then follow these 5 easy steps and we will process your refund within 7 days of receiving your shoes.
Step 1. Review our returns policy here. Make sure that your order qualifies for a return.
- Must be purchased from cherrichella.com.au
- Must be returned within 10 days of receipt of your
- Shoes must be unworn and undamaged
- Must be returned with all original packaging
Step 2. Email us at firstname.lastname@example.org with the following details:
- Order Number
- Item Name
- Full name
(You will receive a confirmation email that we have received your request.)
Step 3. Place your return into a safe and secure parcel to protect them in transit.
Step 4. We suggest to use Australia Post or a courier of your choice. Simply address the package to:
Cherrichella Online Returns
Suite 2, 5 Liley Street,
Newport, VIC 3015
Step 5. Once we receive your return our team will review and process this within 2 business days. Please note that refunds can take up to 7 business days to appear in your account.