Important Information

Start A Return

RETURNING FROM AUSTRALIA 

We want you to completely love your cherrichella shoes. If you're not completely happy, then follow these 5 easy steps and we will process your refund within 7 days of receiving your shoes.

Step 1. Make sure that your order qualifies for a return:

  • Must be purchased from cherrichella.com.au
  • Must be returned within 10 days of receipt of your order
  • Shoes must be unworn and undamaged
  • Must be returned with all original packaging

Step 2. Email us at hello@cherrichella.com.au with the following details:

  • Order Number
  • Item Name
  • Full name

(You will receive a confirmation email that we have received your request and we will provide a valid RA number for you to complete the returns process with) 

Step 3. Place your return into a safe and secure parcel to protect them in transit.

Step 4. Enter your details & approved RA number within our Australia Post returns portal HERE.

Step 5. Once we receive your return our team will review and process this within 2 business days. Please note that refunds can take up to 7 business days to appear in your account.

 

RETURNING FROM NEW ZEALAND

We want you to completely love your cherrichella shoes. If you're not completely happy, then follow these 5 easy steps and we will process your refund within 7 days of receiving your shoes.

Step 1. Make sure that your order qualifies for a return:

  • Must be purchased from cherrichella.com.au
  • Must be returned within 10 days of receipt of your order
  • Shoes must be unworn and undamaged
  • Must be returned with all original packaging

Step 2. Email us at hello@cherrichella.com.au with the following details:

  • Order Number
  • Item Name
  • Full name

(You will receive a confirmation email that we have received your request and we will provide a valid RA number for you to complete the returns process with) 

Step 3. Place your return into a safe and secure parcel to protect them in transit.

Step 4. Please ensure you choose a reliable transport partner that offers traceability on your returns. The cost of returns is covered by the customer and cherrichella holds no responsibility for lost packages. 

Step 5. Once we receive your return our team will review and process this within 2 business days. Please note that refunds can take up to 7 business days to appear in your account.

 

IN PARTNERSHIP WITH:

Australia Post Mobile