Refund Policy

CHERRICHELLA REFUND POLICY:

We want you to be completely happy with our shoes. A lot of effort has gone into making them and if you aren’t completely happy with your purchase then we want to know about it and will always try to find a solution.

Full Price Purchases:

We accept refunds on all full price products. To qualify for a return the shoes must be:

  • Purchased from www.cherrichella.com.au
  • Unworn and undamaged
  • In the original condition they were sent
  • Be returned with all original packaging including shoebox, eco-friendly tote bag and packaging inserts
  • Returned within 10 days of you receiving your order

We do not accept returns after 10 days from the date you received your order. Return postage is covered by the customer. We do not offer refunds for the original shipping costs of your order.

Discounted or Sale Price Purchases:

All products that are sold via a discount code or a limited time promotion are subject to the same Full Price Purchase conditions above.

All sale products are final sales and no returns will be accepted due to change of mind including purchasing the wrong size.

Faulty Product:

All items that are dispatched from our warehouse are thoroughly inspected. However, if you suspect that your shoes are faulty then we want to know about it. All faulty products must be submitted to cherrichella for assessment. To start this process please email us with the details of the fault and any supporting imagery at hello@cherrichella.com.au. We will then reply to your email within 24 hours to direct you as to the next steps.

If the shoes are deemed faulty then we will provide a repair, replacement pair or refund of the amount originally paid. The return shipping costs will be included in the refund.

Return Postage:

Return postage is paid by the customer. We recommend using a reliable delivery partner and ensuring that the box is packed in secure external packaging. Cherrichella is not responsible or liable for return packages which go missing.

Conditions of Return:

To qualify for a return the shoes must be:

  • Purchased from www.cherrichella.com.au
  • Unworn and undamaged
  • In the original condition they were sent
  • Be returned with the all original packaging including shoebox, eco-friendly tote bag and packaging inserts
  • Returned within 10 days of you receiving your order

If these conditions are not met, then we are unable to apply a refund to your original purchase. Please contact us to discuss further at hello@cherrichella.com.au

Timing:

All returns must be made within 10 days of receipt of your order. If your return has been approved by our team, then a refund will be made within 7 working days of approval.